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Shipping & Delivery

Thank you for placing an order with us! If you are still considering placing an order, you will find below how we work. Take your time and read it at your leisure.

As HemNature, we do everything we can to pack and send your package as well as possible. We handle this very carefully.

For questions & orders, please contact us! You can reach us at any time by email: customer service@hemnature.com

Shipping and any costs

We would like to thank you for your order, our shipments are done by DPD and the prices we use can be found below.

Free shipping above €39 within the Netherlands

Above €49 to Germany and Belgium free shipping

below €39 the following rates apply:

€5.95  Netherlands

€8.50 Belgium

€9.50 Germany

€11.95France

€9.95Austria•

Costs for incorrect address, refusal or failure to collect

We make every effort to deliver the package to the specified address. If the address is incorrect, the package is refused or is not picked up from a DPD collection location, an amount of € 6.50 must be paid at all times.

Delivery

We deliver as soon as possible! Orders placed before 16:00 are always shipped the same day. (*excluding weekends, holidays and promotion days). It also sometimes happens that DPD or the delivery person do not adhere to the delivery period or are extremely busy during special days.
As long as you have not received an email from us, the impediment will not come from us.

You will always receive a track & trace email from us, where you can track your package.

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